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MB-910 Microsoft Dynamics 365 Fundamentals (CRM) Certification is a beginner-level program. It will help you conquer customer engagement bottlenecks and enhance customer relationships using Dynamics 365 solutions and tools.
The target audience for the Microsoft MB-910 Exam Certification encompasses a diverse group of professionals. Primarily, it includes business analysts who analyze business needs and processes to enhance efficiency and productivity through technology. Sales and marketing professionals are also key participants, as they aim to leverage Dynamics 365 to improve their sales strategies, optimize customer engagement, and drive revenue growth.
The Microsoft MB-910 Certification Exam validates foundational knowledge of Microsoft Dynamics 365, focusing on Sales and Customer Service applications. It covers core features, business processes, integration with other Microsoft services, and user interface navigation, making it ideal for individuals looking to demonstrate their ability to enhance sales and service outcomes using Dynamics 365.
The learning objectives of the Microsoft MB-910 Certification Exam include understanding core capabilities of Dynamics 365 Sales and Customer Service, knowledge of business processes related to lead and opportunity management, navigation of the Dynamics 365 user interface, awareness of integrations with other Microsoft applications, and familiarity with basic configuration options for the applications.
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Learning Microsoft MB-910 enhances your career by providing essential knowledge of Dynamics 365, improving customer engagement and sales strategies, and increasing your competitiveness in the job market. It also opens opportunities in business analysis and sales management.
The target audience for the Microsoft MB-910 Certification Exam includes business analysts, sales and marketing professionals, customer service representatives, and IT professionals working with Dynamics 365 Sales and Customer Service applications.
The skills measured in the Microsoft MB-910 Certification Exam include understanding core Dynamics 365 capabilities, knowledge of business processes for managing leads and customer interactions, user interface navigation, awareness of integration with other Microsoft services, and basic configuration skills for Dynamics 365 applications.
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The Microsoft MB-910 Certification does not have an expiration date, meaning it remains valid indefinitely. However, it's recommended to stay updated with any changes in the technology or platform to maintain your expertise.
There are no formal prerequisites for the Microsoft MB-910 Certification Exam. However, having a basic understanding of business processes, sales, and customer service concepts, as well as familiarity with Microsoft Dynamics 365, can be beneficial in preparing for the exam.
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