CompTIA 220-1002 Overview
The 220-1002 was the Core 2 exam in the older CompTIA A+ certification series. Candidates needed to pass both 220-1001 Core 1 and 220-1002 Core 2 to earn that version of the A+ certification.
The exam focused primarily on software, operating systems, security, troubleshooting, and IT operational procedures.
Important Exam Topics
1. Operating Systems
- Windows operating systems
- Linux and macOS basics
- Command-line tools
- System configuration
- Installation and recovery
- Virtualization and system management
2. Security
- Malware and security threats
- Authentication and access control
- Password policies
- Endpoint security
- Secure workstation configuration
- Social engineering awareness
3. Software Troubleshooting
- Application problems
- Operating system errors
- Boot and performance issues
- Browser problems
- Mobile device software issues
- Troubleshooting utilities
4. Operational Procedures
- Change management
- Backup and recovery
- Documentation
- Professional communication
- Safety procedures
- Disaster recovery
- Remote support
How to Prepare
- Review the official exam objectives.
- Study operating-system commands and troubleshooting procedures.
- Practice security scenarios and common malware symptoms.
- Use hands-on labs to troubleshoot software and OS problems.
- Solve practice questions regularly.
- Review incorrect answers and focus on weak areas.
CompTIA's objectives emphasize troubleshooting, customer support, scripting, virtualization, desktop imaging, and deployment skills.
Practice Questions
1. Which Windows tool is commonly used to view system and application errors?
A. Task Manager
B. Event Viewer
C. Device Manager
D. Disk Cleanup
Answer: B. Event Viewer
2. Which security principle gives users only the access they need?
A. Open access
B. Least privilege
C. Full control
D. Shared access
Answer: B. Least privilege
3. Which command displays the current IP configuration in Windows?
A. ipconfig
B. netstat
C. tracert
D. nslookup
Answer: A. ipconfig
4. What should an IT technician do first when troubleshooting a problem?
A. Replace the computer
B. Identify the problem
C. Reinstall the operating system
D. Delete user files
Answer: B. Identify the problem
5. Which practice helps protect data from hardware failure?
A. Disabling updates
B. Regular backups
C. Sharing passwords
D. Removing antivirus software
Answer: B. Regular backups
FAQs
Is CompTIA 220-1002 still active?
No. 220-1002 is a retired A+ Core 2 exam version.
What was 220-1002?
It was the Core 2 examination in the older CompTIA A+ 220-1001/220-1002 series.
What did 220-1002 cover?
It focused on operating systems, security, software troubleshooting, and operational procedures.
What should I study instead?
Check CompTIA's current A+ Core 2 exam objectives rather than preparing for the retired 220-1002.
Is A+ useful for IT support careers?
Yes. CompTIA A+ is designed around foundational technical skills used in entry-level IT support roles.
Written By:Tannu Singh
Published on: 08/10/2026
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