Azure Service-Level Agreement (SLA)

Azure Service-Level Agreement (SLA) is a formal guarantee provided by Microsoft regarding the availability and reliability of Azure services. The SLA outlines the expected performance and uptime commitments for each service, specifying metrics such as service availability, response times, and support levels. SLAs are designed to ensure that customers receive consistent and reliable service, with defined compensation terms in case of service interruptions or failures. Understanding the SLA for each Azure service helps organizations set expectations, plan for resilience, and assess the reliability of their cloud infrastructure. By adhering to SLAs, Microsoft aims to deliver high-quality and dependable services to its customers.